Terms of use & conditions of sale

Scope

These terms govern access to France Student Hub and the purchase of our guidance services by consumers, within the meaning of the French Consumer Code and Directive 2011/83/EU on consumer rights. Placing an order means you accept them.

What the service is

We provide information, tools and personalised guidance on studying, living and working in France. We are an independent private service: we are not a government body, a university, a consulate, a law firm or a registered immigration adviser, and we cannot influence any official decision. Nothing we provide is legal advice.

Free of charge

All content, tools and advisor guidance on this site are provided free of charge. We do not sell products or services, we take no payments, and we never ask for card or bank details. If anyone asks you to pay for access to this site, it is not us.

Right of withdrawal (14 days)

The service is free, so no payment or refund can arise. You may stop using it, or ask us to stop replying, at any time by writing to support@francestudentguide.com. Consumer rights under Articles L221-18 et seq. of the French Consumer Code are unaffected.

• •If you ask us to start the service during the withdrawal period, you must confirm that request expressly on a durable medium.
• •If the service is fully performed during that period with your prior express consent and your acknowledgement that you lose the right of withdrawal, the right is lost once performance is complete.
• •If you withdraw after performance has begun but before it is complete, you pay only an amount proportionate to what has been provided.

Delivery and legal guarantees

We deliver each service within the timeframe stated on its page, and in any event within 30 days. Consumers benefit from the legal guarantee of conformity and the guarantee against hidden defects provided by French law; these guarantees apply regardless of any commercial guarantee.

Your responsibilities

You are responsible for the accuracy of the information you give us and for the documents you file with any authority. Outcomes of visa, admission, housing or benefit procedures depend on those authorities and cannot be guaranteed by us.

Liability

We are liable for the proper performance of the services we sell under the conditions of French law. We are not liable for indirect loss, for decisions taken by third parties or authorities, or for errors arising from incomplete or inaccurate information you provide. Nothing in these terms limits liability that cannot lawfully be limited.

Accounts

You must give a valid email address and keep your credentials confidential. We may suspend an account in case of fraud, abuse or breach of these terms, after informing you where possible.

Intellectual property

The guides, tools, texts and visual identity of France Student Hub are protected by copyright. Personal, non-commercial use is permitted; republication, scraping or resale requires our written consent. Official texts and figures we cite remain the property of their sources, which we link on each page.

Complaints, mediation and disputes

Write to support@francestudentguide.com first — most issues are resolved directly. If you are not satisfied, as a consumer you may refer the dispute free of charge to a consumer mediator (Article L612-1 of the French Consumer Code) or use the European Commission's online dispute resolution platform. These terms are governed by French law, without depriving you of the protection of the mandatory rules of your country of residence in the EU.