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I have a problem

Start from your situation. Each scenario explains what usually happens next, what to prepare and where to find qualified support.

General information only — not official guidance. Rules change, so confirm with the official source before you act.

Scenarios

What is happening right now?

Urgent
My visa was refused

Understand the stated reason, the deadlines involved and where to get qualified help.

Urgent
I have no housing

Emergency and short-term options, plus how to keep a valid administrative address.

Important
I have no guarantor

Guarantee schemes and alternatives accepted by many landlords.

Important
My CAF file is blocked

Missing documents, mismatched details and how to follow up effectively.

Important
Social security problem

Registration stuck, no number yet, or reimbursements not arriving.

Urgent
I lost my residence permit

Declaration, replacement request and staying covered in the meantime.

Urgent
I ran out of money

Emergency student aid, food assistance and social-worker appointments.

Urgent
I think I was scammed

Stop payments, gather evidence and report through the right channel.

If a deadline is involved, act today

Administrative decisions often carry a short response window. Note every date, keep the original letter and seek qualified help immediately rather than waiting.

Free help exists — you should not have to pay for basic support

Student services, university international offices and associations provide free guidance. Be cautious with anyone charging for access to a free public procedure.
Directory

Find help near you

A directory of organisations that support students: associations, food assistance, domiciliation, legal help, healthcare and campus support.

Student support
Free
Campus Welcome Desk

Multilingual help with enrolment, housing files and administrative appointments.

Paris

Food assistance
Free
Solidarité Étudiante

Weekly food distribution and low-cost grocery baskets for students.

Lyon

Domiciliation
Free
Adresse Solidaire

Administrative address for students without a stable housing situation.

Marseille

Legal help
Free
Droit & Étudiants

Free legal information sessions on residence and housing questions.

Paris

Healthcare
Free / low cost
Santé Campus

Consultations, vaccination and psychological support for enrolled students.

Toulouse

Association
Free
Accueil International

Buddy programme, French conversation and arrival support.

Lille

Food assistance
Free / low cost
Épicerie Solidaire Campus

Solidarity grocery with heavily reduced prices for students.

Bordeaux

Student support
Free
Point Info Logement

Housing file review, guarantor guidance and scam prevention advice.

Montpellier

Legal help
Free
Permanence Juridique Campus

Appointment-based legal guidance for administrative procedures.

Strasbourg

Association
Free
Réseau Étudiants du Monde

Community events, mentoring and integration workshops.

Nantes

Domiciliation
Free
Domicilia Campus

Mail reception and administrative domiciliation for students in transition.

Lyon

Healthcare
Free
Écoute Étudiante

Confidential listening line and short-term counselling.

Rennes

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Related guides

Looking for the legal details? Read our legal notice and disclaimer.

Sources & disclaimer

France Student Hub publishes general information only. It is not legal advice and does not replace an official decision from an administration, consulate or institution. Every page shows when it was last checked and links to the official source so you can verify before you act.

If a rule affects your status, confirm it with the relevant official body or a qualified professional before you act on it.