Account support
Login troubleshooting
Work through these in order — the first two cover nearly every “invalid login” report.
Check my account status
Tells you whether the account exists, whether the email is verified and whether it has admin access, plus the exact next step.
"Invalid login credentials" on your first try
This almost always means the account does not exist yet. Signing in never creates an account. Open the sign-in page, switch to the Create account tab, and register with the same email first.
Email not verified yet
After you create an account we email a 6-digit verification code. Enter it on the verification screen to activate the account. Until it is verified, sign-in will be refused. You can request a new code from the same screen.
You forgot or mistyped your password
Use the "Forgot password" link on the sign-in tab. We email a reset link that opens the reset page where you choose a new password. The link works once and expires after about an hour.
"Admins only" when you open /admin
Your account exists but has no admin role. Admin access is assigned by an existing administrator; signing out and back in will refresh an already-assigned role.
Signed in but the header still shows Sign in
Refresh the page once. If it persists, sign out fully and sign back in — a stale browser session can keep an expired token.
The verification or reset email never arrived
Work down this list before requesting a third message.
- 1Check the spam, junk and promotions folders — verification and reset messages come from the default sender, so filters catch them more often than normal mail.
- 2Search your whole mailbox for “verification code” or “reset” rather than scrolling the inbox; Gmail and Outlook often file them under a category tab.
- 3Confirm the address you typed has no typo (gmial, .con, a missing dot) — a mistyped address means the email left but went nowhere you can read.
- 4Wait about a minute before requesting another message. Resend buttons are throttled for 60 seconds, and duplicate requests can invalidate the earlier code.
- 5Use only the newest email. Older codes and reset links stop working as soon as a new one is issued; reset links also expire after roughly an hour and work only once.
- 6Open the reset link in the same browser you requested it from; some mail apps preview links in an in-app browser that drops the session.
- 7Check the address is not blocking unknown senders — school and company mailboxes often quarantine automated mail. A personal address usually gets through.
- 8If nothing arrives after two attempts and ten minutes, contact us and we will verify the account manually.
What our emails look like
Messages are sent today by the default no-reply mail service, so they are plain and carry no France Student Hub branding. Once a sender domain is connected, the same two emails arrive branded with a 6-digit code.
Today (default sender)
- Sender name
- Shown as the mail service name, not France Student Hub
- From address
- no-reply@ automated mail service
- Subject lines
- “Confirm your signup” and “Reset your password”
- Code placement
- No numeric code — the default template only carries a confirmation link.
After your sender domain is connected
- Sender name
- France Student Hub
- From address
- no-reply@your-domain.com
- Subject lines
- “Your France Student Hub verification code” and “Reset your France Student Hub password”
- Code placement
- A large 6-digit code sits directly under the heading, with the confirmation link kept below it as a fallback.
Verification email (today)
Confirm your signup
Click the confirmation link and you are signed in automatically.
Confirm your mail →
Verification email (branded)
Your France Student Hub verification code
Type the code on the verification page. It expires after about an hour.
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Send a test email to your own inbox
This diagnostic is restricted to the verified site owner. It cannot be used to create an account or send test messages to another person.
Sign in with the verified site-owner account to access email diagnostics.
Illustration only — the code shown is not a real code. Never share a verification code with anyone, and ignore any message asking you to forward one.